Introduction
Eazihealth Pharmacy (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you access our website (www.eazihealth.co.uk) or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
By using our services, you agree to the collection and use of your information in accordance with this policy.
Who We Are
Eazihealth Pharmacy operates under Eazihealth Ltd, a company registered in England and Wales (Company No. 06722960). Our online pharmacy is registered with the General Pharmaceutical Council (GPhC) (Registration No. 9011823).
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
- Address: Eazihealth Pharmacy, Unit C, The Market Place, Brogdale Farm, Brogdale Road, Faversham, ME13 8XZ, England, UK
- Email: support@eazihealth.co.uk
- Phone: 01795 70 22 54
- WhatsApp: 07761313828
What information we collect?
We collect two types of information:
Personal Information (PI)
This includes data that identifies or can be used to identify you. We may collect:
- Identity Data: Full name, date of birth, gender.
- Contact Data: Email address, phone number, home address.
- Health Data: Medical conditions, prescription details, consultations with our pharmacists.
- Payment Data: Billing information and transaction records.
- Account Data: Login credentials, order history, and customer support interactions.
Non-Personal Information (NPI)
This includes anonymous data that does not directly identify you, such as:
- Technical Data: IP address, browser type, device information.
- Usage Data: Pages viewed, links clicked, time spent on the website.
How We Collect Your Information
We collect personal information in the following ways:
- Directly from you: When you register, place an order, or contact us.
- Automatically: Through website cookies and tracking technologies.
- From third parties: Healthcare providers, prescription services, analytics providers.
How We Use Your Information
We use your personal data for the following purposes:
- To process your orders (including prescription medications).
- To verify your identity and comply with pharmacy regulations.
- To provide customer support and respond to inquiries.
- To comply with legal and regulatory obligations.
- To improve our website and enhance your browsing experience.
- To send marketing communications (with your consent).
- To prevent fraud, security threats, or misuse of our services.
Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contractual Obligation: To provide the services you request.
- Legal Compliance: To meet regulatory requirements for pharmacy services.
- Legitimate Interest: To improve our services and protect our business.
- Consent: Where required, such as for marketing emails.
Marketing Communications
- We will only send you marketing emails if you opt-in.
- You can unsubscribe anytime via the “unsubscribe” link in our emails.
- We do not sell your personal data to third parties.
Data Sharing and Third Parties
We do not sell or rent your personal information. However, we may share your data with:
- Healthcare professionals (when necessary for prescriptions or medical advice).
- Regulatory authorities (such as the GPhC or NHS) when required by law.
- Payment processors to complete transactions securely.
- IT service providers who help maintain our website and data security.
- Law enforcement agencies if required for legal reasons.
International Data Transfers
Some of our third-party service providers may be located outside the UK. If we transfer your data internationally, we ensure adequate protection, such as:
- UK adequacy decisions (where the recipient country meets UK data protection standards).
- Standard contractual clauses approved by the UK Information Commissioner's Office (ICO).
How We Protect Your Data
We take industry-standard security measures to protect your data, including:
- Encryption for secure data transmission.
- Access controls to limit access to personal data.
- Regular security audits to detect and prevent breaches.
Although we take reasonable security steps, no system is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary:
- Prescriptions & Health Records: Retained for 6 years (per NHS and GPhC regulations).
- Customer Accounts: Retained while your account remains active.
- Marketing Preferences: Retained until you withdraw consent.
- Financial Transactions: Retained for 7 years (to comply with tax laws).
After the retention period, your data will be securely deleted or anonymized.
Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights:
- Right to Access: Request a copy of your data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data (except where required by law).
- Right to Restrict Processing: Limit how we use your data.
- Right to Object: Object to data processing for direct marketing.
- Right to Data Portability: Receive your data in a machine-readable format.
- Right to Withdraw Consent: Opt out of marketing communications anytime.
- Right to Lodge a Complaint: If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner's Office (ICO): www.ico.org.uk
To exercise your rights, contact us at support@eazihealth.co.uk.
Cookies and Tracking Technologies
We use cookies and tracking technologies to:
- Improve website functionality.
- Analyze visitor behavior.
- Serve relevant advertisements.
You can manage or disable cookies in your browser settings.
Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us to have it removed.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal changes or business improvements. We will notify you of significant updates by:
- Posting the revised policy on our website.
- Sending an email notification (if applicable).
Your continued use of our services after updates constitutes your acceptance of the revised policy.
How to Contact Us
If you have any questions or requests regarding your personal data, contact us at:
- Email: support@eazihealth.co.uk
- Phone: 01795 70 22 54
- WhatsApp: 07761313828
- Address: Eazihealth Pharmacy, Unit C, The Market Place, Brogdale Farm, Brogdale Road, Faversham, ME13 8XZ, England, UK